Privacy policy

Esim-Serv (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access our website, platform, and services (“Services”). Please read this policy carefully.

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1. Personal Data We Collect

We collect the following types of personal data:

1.1 Agreement / Registration Data

Examples: Name, surname, identity code or number (if any), date of birth, residence and tax address, email, phone number, payment method, identity document data, employment information (education, skills, work experience).

Purpose:

• Identify you and process applications or registrations.
• Enter into, perform, amend, or terminate agreements with you (employment, service, purchase, licenses, etc.).
• Provide Esim-Serv services or receive services/goods from you.
• Manage your account and provide customer support.
• Inform you about legal events, disputes, or violations of terms.
• Conduct credit and fraud checks if required by law.
• Maintain accounting, personnel, and employment records.

Source: You; credit reference or fraud prevention agencies; group account holders; our agents; recruitment/employment agencies.

1.2 Website and Cookies Data

Examples: IP address, device type, operating system, browser type, date/time of access, browsing activity, online preferences, referring websites.

Purpose:

• Remember preferences and login state.
• Record browsing activity and improve website and services.
• Collect statistical information about visits.

Notes: Third-party advertisers may use their own cookies governed by their privacy policies.

Source: You; your device/browser.

1.3 Login Data

Examples: User ID, login credentials, and session information.

Purpose: Manage account access, process applications, registrations, and agreements, provide customer services.

Source: You.

1.4 Application and Social Login Data

Examples: Facebook login ID, app event data (downloads, logins, interactions), device metrics (OS, version, IP, screen size, processor), error logs.

Purpose: Manage and improve application services, record usage and system events for service optimization.

Source: You; your device and browser.

1.5 Billing and Accounting Data

Examples: Selected tariff plan, usage details (voice, data, messaging), payment history, taxes, fees, and other obligatory payments.

Purpose: Manage billing and accounting processes.

Source: You; public databases.

1.6 Correspondence Data

Examples: Name, contact details, and personal data included in emails, letters, or other communications, including claims, complaints, and offers.

Purpose: Manage complaints, feedback, and queries.

Source: You.

1.7 Promotional Data

Examples: Email address, phone number.

Purpose: Inform you about changes to Esim-Serv services and terms; conduct market research.

Source: You.

1.8 Platform Usage Data

Examples: IP address, device information, browser type, operating system, online activity, referring websites.

Purpose: Remember session and form data, record activity, improve platform services, collect statistical information on platform usage.

Notes: Third-party advertisers may use cookies governed by their own privacy policies.

Source: Your device and browser.

1.9 Legal and Law Enforcement Data

Examples: Personal data received from courts, law enforcement, or other authorities.

Purpose: Comply with legal obligations.

Source: Courts or competent authorities.

1.10 Data Deletion Requests

Examples: User ID or registered email address, deletion request submitted via the platform or email.

Purpose: Enable you to exercise your right to request deletion of personal data; comply with data protection regulations and internal retention policies.

Procedure: You can request deletion by contacting info@esim-serv.com or using the account deletion function in the Esim-Serv app. After 6 months, all associated data will be permanently deleted unless retention is required by law.

Source: You.

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2. How We Use Your Data

We use your personal data for purposes including but not limited to:

• Providing and improving our services.
• Processing applications, registrations, and agreements.
• Managing accounts and billing.
• Complying with legal obligations.
• Communicating with you regarding services, updates, and promotions.
• Conducting fraud and credit checks where necessary.

3. Sharing Your Data

We may share personal data with:

• Our affiliates or partners for service delivery.
• Legal authorities if required by law.
• Third-party service providers for operational support (e.g., payment processors, recruitment agencies).

Third-party advertisers may collect data through their own cookies, not governed by this policy.

4. Data Retention

We retain personal data only as long as necessary for the purposes described or as legally required. Data deletion requests will be processed within 6 months unless legally required otherwise.

5. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data.
• Request correction or deletion of your data.
• Object to processing or withdraw consent.
• Data portability.

For any requests, contact info@esim-serv.com.

6. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

7. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with the effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Esim-Serv Support
Email: info@esim-serv.com
Website: http://esim-serv.com