Can I get a refund for Esim-Serv services?
We understand that sometimes things don’t go as planned. Esim-Serv offers a clear refund policy and refund guarantee for our eSIM data plans. Certain conditions must be met. Before purchasing, please ensure your device is
eSIM-compatible and
carrier-unlocked.
eSIM Data Plans and Top-Ups Refunds
Refunds are available for Esim-Serv data plans and top-ups purchased through our website or app within
30 days of purchase.
Refunds will
not be issued for plans that have been
used,
activated, or have
expired. The cost of data or other Esim-Serv services already used will not be refunded.
Requests made after
30 days of purchase will not be processed, except for justified requests based on confirmed technical malfunctions of the Esim-Serv application.
Technical issues must be reported to Esim-Serv within
1 hour via
info@esim-serv.com or the contact form in the Esim-Serv app.
Any refund request will be reviewed within
15 business days of receipt. Approved refunds will be issued through the
same payment method used for the original purchase.
If the requested refund amount is
€10 EUR or less, the refund may be issued in
eCoins in accordance with our Terms and Conditions.
eCoins Refunds
eCoins are
non-refundable and cannot be exchanged for cash or any other payment form.
However, if a confirmed technical malfunction of the Esim-Serv application affects your eCoins balance or usage, you may request a refund.
Report the issue within
1 hour via
info@esim-serv.com or the app contact form and include relevant details and screenshots to help our team investigate.
Refund Process
- Confirm you meet the eligibility criteria above.
- Contact our customer support at info@esim-serv.com or submit a request via the contact form in the Esim-Serv app.
- Our team will review your request and reply with next steps or additional information requests.
- If approved, refunds will be processed within the same payment method used for the purchase (or in eCoins where applicable).
Need help?
We aim to make your Esim-Serv experience simple and hassle-free. If you need assistance or have questions about refunds, please contact our support team at
info@esim-serv.com.
Esim-Serv, Your Travel, Connected.
